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Get to know
our company better

Global B2B helps your business to deliver real and lasting value to your clients and customers through a tailored, comprehensive call centre service.

Bespoke, Flexible Inbound and Outbound Call Centre Services
We will provide expertise, we will increase your bottom line and our highly-trained, motivated agent teams will be available to your customers, suppliers and stakeholders around the clock.
Bespoke Service - No ‘Off the Shelf’ Packages Here
Our service offering is consultative and collaborative.

We won’t fob you off with a pre-delivered campaign. We’ll talk, listen, understand your brief, make relevant and appropriate recommendations and put together the tools you need for a successful campaign. We will then deliver on our promises.

With us you get freedom
By outsourcing your customer service and call handling strategy to Global B2B, the benefits to your organisation are immediate as we take care of your customers and give you the freedom to focus your attention on your profitability.
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Inbound / Outbound Contact Centre Services

Every call to your company is important.
Unanswered calls mean unhappy customers and / or lost business.

We offer a range of customised services designed to meet the needs of the business – whether it be SMEs or large organisations.

Range of Services

The range of services we offer include:

  • Support for emergency and breakdown services
  • Agents follow a pre-defined procedure to ensure that messages are delivered to the person(s) on call
  • Order taking including credit card and transactions (on customer website or on a pre-defined form)
  • Help desk (response to FAQ’s)
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Value-Added Services

Every customer is allocated one or more dedicated numbers to which incoming calls are routed.

On each number customers decide upon:

  • Greetings (e.g. «ABC Breakdown Services, Good Morning»)
  • Language (English, French, German, Italian) – Spanish, Portuguese, Russian and Chinese will be available from 1st March 2017
  • Hours of Service (office hours or 24h / 24)
  • Callback (In the event that a line is busy, an agent will return the call – usually within 3-5 minutes)
  • Message confirmation – allows mobile users (phone or pager) to confirm receipt of important messages)
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Typical users

Our clients range from SMEs to large corporations and include:

  • One-man businesses
  • Emergency and breakdown services
  • Hospitals and Clinics
  • Legal practices
  • E-commerce sites
  • Technical support departments

Reporting

Customers may choose to receive monthly reports with details such as number of calls answered in a given period, as well as origin of the calls.

Reports may also be customised to provide detailed analysis.

Why choose Us?

8 reasons to choose Global B2B

  • Years of experience in customer support services

  •  Customised solutions – modifiable at all times

  •  Quality of service monitored on a daily basis

  •  Professional staff – at all levels

  •  Continuous training & coaching of agents

  •  Dedicated customer care team

  •  Flexibility

  •  State-of-the-art technology (telephony, IT infrastructure and CRM software)

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Head Office

Global B2B AG

Sinserstrasse 65,

CH 6330 Cham,

Schweiz

+41 (0)61 556 15 52

mail: info@globalb2b.eu

Office

Global B2B d.o.o.

Bulevar Zorana Đinđića 67

11070 Novi Beograd

Serbia

+381 (0)11 31 20 267

mail: info@globalb2b.eu