Global B2B helps your business to deliver real and lasting value to your clients and customers through a tailored, comprehensive call centre service.
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our company better
We won’t fob you off with a pre-delivered campaign. We’ll talk, listen, understand your brief, make relevant and appropriate recommendations and put together the tools you need for a successful campaign. We will then deliver on our promises.
Inbound / Outbound Contact Centre Services
Every call to your company is important.
Unanswered calls mean unhappy customers and / or lost business.
We offer a range of customised services designed to meet the needs of the business – whether it be SMEs or large organisations.
Range of Services
The range of services we offer include:
- Support for emergency and breakdown services
- Agents follow a pre-defined procedure to ensure that messages are delivered to the person(s) on call
- Order taking including credit card and transactions (on customer website or on a pre-defined form)
- Help desk (response to FAQ’s)
Every customer is allocated one or more dedicated numbers to which incoming calls are routed.
On each number customers decide upon:
- Greetings (e.g. «ABC Breakdown Services, Good Morning»)
- Language (English, French, German, Italian) – Spanish, Portuguese, Russian and Chinese will be available from 1st March 2017
- Hours of Service (office hours or 24h / 24)
- Callback (In the event that a line is busy, an agent will return the call – usually within 3-5 minutes)
- Message confirmation – allows mobile users (phone or pager) to confirm receipt of important messages)
Our clients range from SMEs to large corporations and include:
- One-man businesses
- Emergency and breakdown services
- Hospitals and Clinics
- Legal practices
- E-commerce sites
- Technical support departments
Customers may choose to receive monthly reports with details such as number of calls answered in a given period, as well as origin of the calls.
Reports may also be customised to provide detailed analysis.
Why choose Us?
8 reasons to choose Global B2B
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Global B2B AG
CH 6330 Cham,
+41 (0)61 556 15 52
Global B2B d.o.o.
Bulevar Zorana Đinđića 67
11070 Novi Beograd
+381 (0)11 31 20 267